Privacy Policy

1. Introduction

Interactive Voice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IVR services. This policy complies with the General Data Protection Regulation (GDPR) and Portuguese Data Protection Law (Law 58/2019).

2. Information We Collect

2.1 Personal Data

We may collect:

• Name and contact information
• Company details
• Voice recordings
• Call logs and transcripts
• Usage data and analytics
• Payment information

2.2 Technical Data

We automatically collect:

• IP addresses
• Browser type and version
• Device information
• Usage patterns and preferences

3. Legal Basis for Processing

We process your data based on:

• Your consent
• Contractual necessity
• Legal obligations
• Legitimate business interests

4. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Improve and personalize user experience
• Process payments
• Send administrative information
• Provide customer support
• Comply with legal obligations

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Under GDPR and Portuguese law, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent

7. International Data Transfers

We may transfer your data to countries outside the European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place in compliance with GDPR requirements.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Contact Information

For any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

10. Supervisory Authority

You have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD):